IT Support Specialist Resume Example & Writing Guide
View a professional it support specialist resume example with proven bullet points, key skills, and expert tips. Copy what works and customize with your own experience.
Professional Summary Examples
Start your resume with a compelling summary. Here are proven examples you can adapt:
IT support specialist with 4+ years of experience providing tier 1 and tier 2 technical support for organizations with 1,000+ users. Maintained 98% first-call resolution rate while handling 50+ tickets daily. Expert in Windows, macOS, and enterprise application support.
Customer-focused IT support specialist with strong troubleshooting skills and network administration experience. Reduced average ticket resolution time by 40% through improved documentation and knowledge base articles. CompTIA A+ and Network+ certified.
IT support specialist with expertise in endpoint management and cloud-based productivity tools. Managed deployment and support of 500+ devices across multiple locations. Strong background in Active Directory, Office 365 administration, and remote support.
Work Experience Bullet Points
Use these achievement-focused bullet points as inspiration. Replace the numbers with your own metrics.
- Provided tier 1 and tier 2 technical support for 1,000+ users, maintaining 98% customer satisfaction rating across all channels
- Resolved 50+ support tickets daily with 95% first-call resolution rate, exceeding department benchmark by 20%
- Reduced average ticket resolution time by 40% through creation of 75+ knowledge base articles and troubleshooting guides
- Deployed and configured 500+ Windows and macOS workstations using SCCM and Jamf, maintaining 99% compliance rate
- Managed Active Directory for 1,000+ user accounts including group policies, permissions, and password management
- Administered Office 365 tenant for 800+ users including Exchange, Teams, SharePoint, and OneDrive configuration
- Configured and maintained VPN, network printers, and Wi-Fi infrastructure across 3 office locations
- Led migration from on-premises Exchange to Office 365, completing 500+ mailbox migrations with zero data loss
- Trained 50+ end users on new software deployments and security best practices through workshops and documentation
- Implemented automated onboarding/offboarding scripts reducing new user setup time from 4 hours to 30 minutes
Key Skills for IT Support Specialist Resume
Include these skills on your resume to pass ATS screening and impress recruiters:
Recommended Certifications
These certifications can strengthen your it support specialist resume:
Tips for Your IT Support Specialist Resume
- Quantify your achievements: Use specific numbers, percentages, and dollar amounts to demonstrate impact.
- Use industry keywords: Include terms from the job description to pass ATS screening.
- Lead with action verbs: Start bullet points with strong verbs like developed, implemented, increased, reduced.
- Keep it concise: Aim for one page unless you have 10+ years of relevant experience.
Frequently Asked Questions
What certifications should an IT support specialist include?
CompTIA A+ is the most important foundational certification, followed by Network+ and Security+. Include Microsoft 365 certifications for enterprise environments, Google IT Support Certificate for entry-level, and ITIL Foundation for service management. These certifications are often required in job postings.
How do I write an IT support resume with no experience?
Focus on CompTIA A+ certification, home lab projects, volunteer IT work, and any customer service experience. Highlight technical skills gained through self-study, coursework, and personal troubleshooting. Include your home lab setup and any systems you have built or maintained.
What metrics should I include on an IT support resume?
Include tickets resolved per day, first-call resolution rate, customer satisfaction scores, number of users supported, devices managed, and response time improvements. Show how your work reduced downtime, improved processes, or saved the organization time and money.
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